Of Poor Customer Service

I'm in a bit of a grumpy mood this morning. I had two experiences of poor customer service in the space of six hours yesterday and I'm still trying to let go my annoyance. I wish poor customer service didn't affect like this but it does. There's no excuse for it in today's economy. It annoys me that some entrepreneur has probably risked a whole lot of cash in a business that is being dragged downhill by someone on the front line who doesn't understand the importance of their role and the disrespect they're showing both the customer and their employer. There! Rant over! I feel better!